Terms of Service

The service is provided "as is" and "as available" without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. Custom Cards does not warrant that the service will be uninterrupted, error-free, or that any particular result will be achieved. Your use of the service is entirely at your own risk.

To the maximum extent permitted by applicable law, in no event shall Custom Cards, its officers, directors, employees, agents, or licensors be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, goodwill, data, or other intangible losses. Custom Cards' total cumulative liability shall not exceed the amount you paid in the twelve (12) months preceding the claim.

Trading card images are generated using artificial intelligence. Results will vary. Custom Cards makes no warranties regarding accuracy, likeness, quality, or suitability of AI-generated output. All sales are final once an image has been generated and payment processed. No refunds will be issued on the basis of dissatisfaction with AI-generated content.

You represent and warrant that: (1) you are the parent or legal guardian of the child depicted; (2) you have full legal right to upload and license the image; (3) the image does not infringe any third party's rights or depict illegal activity. You agree to indemnify and hold harmless Custom Cards from any claims arising from your breach of these representations or your use of the service.

Custom Cards grants you a limited, non-exclusive, non-transferable license for personal, non-commercial use only. Custom Cards retains all rights in card templates, design elements, and the AI generation process.

Uploaded photos are deleted immediately after generation. Generated card images are retained in private storage indefinitely so they can be re-downloaded or reordered. You may request permanent deletion of your child’s generated card image at any time by replying to your order confirmation email. Custom Cards will action the request and maintain an internal record of the deletion. You are solely responsible for saving any downloaded image; Custom Cards is not responsible for loss of access to images for any reason.

Physical orders require sharing your card image and shipping address with a contracted print fulfillment partner for the purpose of producing and shipping your order. Custom Cards also uses Stripe (payments), OpenAI (image generation), and EasyPost (shipping) — each subject to their own privacy policies. Custom Cards is not liable for third-party data handling beyond its contractual obligations.

All sales are final. Physical card replacements only for materially damaged or defective cards, reported within 14 days of delivery, at Custom Cards' sole discretion. Dissatisfaction with AI-generated results does not constitute grounds for a refund.

Governed by the laws of the State of California. All disputes resolved exclusively by binding individual arbitration under AAA rules. Class actions and jury trials are waived.

Custom Cards reserves the right to modify these Terms at any time. Continued use constitutes acceptance.