Questions and answers
Everything people ask us
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Showing Shipping questions. Show all
Leagues
How long does delivery take?
Typically 1–2 weeks. We email you when your card goes to print.
Where do cards ship?
Your choice per team: to each family’s home, or together to the coach to hand out.
“What if a card arrives damaged or wrong?”
We replace it free. Families contact us, not your league. The one exception is a mistake the family made themselves, like a misspelled name they typed.
Schools
How long does delivery take?
Typically 1–2 weeks. We email you when your card goes to print.
Where do cards ship?
Your choice per team: to each family’s home, or together to the coach to hand out.
“What if a card arrives damaged or wrong?”
We replace it free. Families contact us, not your school. The one exception is a mistake the family made themselves, like a misspelled name they typed.
Studios
How long does delivery take?
Typically 1–2 weeks. We email you when your card goes to print.
Do cards ship to the studio or to families?
Your studio decides. Cards can ship to the dojo so instructors present them during the belt ceremony, or ship directly to each family’s home — the choice is yours.
“What if a card arrives damaged or wrong?”
We replace it free. Families contact us, not your studio. The one exception is a mistake the family made themselves, like a misspelled name they typed.
Coaches
How long does delivery take?
Typically 1–2 weeks. We email you when your card goes to print.
Where do cards ship?
Your choice per team: to each family’s home, or together to the coach to hand out.
“What if a card arrives damaged or wrong?”
We replace it free. Families contact us, not your league. The one exception is a mistake the family made themselves, like a misspelled name they typed.
Families
How long does delivery take?
Typically 1–2 weeks. We email you when your card goes to print.
“What if a card arrives damaged or wrong?”
We replace it free. Families contact us, not your league. The one exception is a mistake the family made themselves, like a misspelled name they typed.
Photographers
Who handles printing and shipping?
Card Genie can handle fulfillment end-to-end, or you can self-fulfill if you prefer to print in-house.

